1.1. We ship to All Cities of Uttar Pradesh.
1.2. Shipping availability may vary based on location and product availability.
1.3. We do not ship to P.O. boxes or restricted locations.
2.1. Orders are typically processed within 15 business days after payment confirmation.
2.2. Orders placed on weekends or public holidays will be processed on the next business day.
2.3. In case of high demand or unforeseen circumstances, processing may take longer, and customers will be notified accordingly.
Delivery times may vary based on destination, courier services, and external factors such as weather conditions and customs clearance.
4.1. Shipping fees are calculated based on order weight, destination, and shipping method selected at checkout.
4.2. Free shipping may be available for orders above 5000, as per ongoing promotions.
4.3. Any applicable customs duties or import taxes for international orders are the responsibility of the customer.
5.1. Once your order has been shipped, you will receive a tracking number via email or SMS.
5.2. You can track your order through our website or the courier’s tracking portal.
5.3. If you do not receive tracking details, please contact our support team at admin@mangroveonline.com , mangrovebooks@gmail.com.
6.1. If a package is marked as delivered but has not been received, please contact the shipping carrier first for assistance.
6.2. If the issue is not resolved, contact our customer support within 15 days of the expected delivery date.
6.3. We are not responsible for lost or stolen packages if the tracking information shows it as delivered.
7.1. Customers must provide accurate shipping details at checkout.
7.2. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
7.3. If the customer chooses not to reship, the order will be refunded minus the original shipping cost.
8.1. While we strive to meet delivery estimates, unexpected delays may occur due to factors beyond our control.
8.2. We will communicate any significant delays via email or phone.
8.3. Refunds for delayed shipments will only be issued if the order is significantly delayed beyond the estimated timeframe.
If you have any shipping-related inquiries, please contact us at:
Mangrove Books Inc.
GSTIN : 09EATPS0561R2ZI
Plot No. 7A & 8, Khasra No. 87, 91 & 93 Ka
Minjumla,Shubham Vihar , Behind DUDA Colony Ward
Chak Malhori, Chinhat LUCKNOW - 226028
admin@mangroveonline.com , mangrovebooks@gmail.com
0522 - 3635082
By placing an order with us, you agree to the terms outlined in this Shipping & Delivery Policy.
